‘It sometimes has to get worse before it gets better’.
Yeah, it did. I went back to work a week after being sick from overdosing on my medication. I was still exhausted and dehydrated, but somehow managed to look like George Clooney (in that zombie film he’s yet to star in). I’d also ran out of money due to my enthusiasm for nonstop purchasing and hadn’t eaten anything but rice for a couple of days. I was finding it hard to sleep and was getting by on about four and a half hours a night, which is about three hours less than I normally need. So basically I was sitting in my chair at work going ‘Mngghghghhhhhh!’ while drooling into my lap.
There’s a special thing that happens in when you work in customer service. The most evil of all clients, the over-assertive bully seems to know that you’re at a low point and does their absolute best to make you cry/run away screaming/punch your monitor/eat staples (delete where applicable). This happened to me four weeks ago, on a Friday.
I was depressed, tired, hungry and not in any state to deal with abusive emails and phone calls but I got them all day. Our manager was away, another member of my team had created a problem with a receptionist at a law firm and had refused to deal with it. She was put through to my phone and she abused me for close to an hour. She was one of the most belligerent people I’ve ever encountered and rebutted every attempt I made to talk to her. She talked over the top of me, constantly driving the conversation in circles. Some people seem to enjoy upsetting others and she took great delight in talking down to me, twisting what I said and taunting me any time I threatened to disconnect the call. I tried to get a manager from a different department to take the call because it had driven me close to tears and he flatly refused. It ended eventually with the woman asking for my full name and saying she was going to take legal action against the company, as well as me personally.
When I hung up the phone I was furious. So I did what all incredibly strong masculine adults do and burst into tears. Acutely embarrassed by the snot bubbles and puffy eyes I could feel developing I told the girl at the next desk I needed to get outside and I scurried off. I spent half an hour calming myself down and went to return to my desk. On my way another member of my team pulled me aside and tried to talk to me about what had happened.
I told him about the lack of support I’d received, how I was stressed and tired and furious with my co-worker for creating the issue I had ended up being abused for. He tried to be helpful in his reply but lost something in the translation. If you’re ever dealing with someone who is still wiping tears off their face, don’t say ‘You’re the one that ends up looking bad in this situation because I hear management regard you as the ‘problem child’ of the team’.
All that said to me was ‘nobody cares that you’ve been wronged’. To hear that someone else is getting away with creating situations that put you under such stress and that it somehow ends up being viewed as your fault isn’t pleasant. Yes, I know I react badly. And if I could control my reactions I would. It’s humiliating to be an adult and not have control over yourself. I hate that people see these moments.
Our talk upset me to the point that I started to find it difficult breathe. I walked away and went downstairs. I found an an empty meeting room and collapsed in the corner. My head was filled with hurt and confusion – “I can’t work, I can’t go to shops, I can’t put sheets on my bed, I can’t pay my bills, I can’t use my phone, I can’t eat, I’m crazy, I’m worthless, I’m ugly, I don’t want to be here anymore, I wish I was dead, I should kill myself, I can’t do anything, this is getting worse…” – all those thoughts running over and over in my head as I sobbed and kept gasping for breath. I became dizzy and the room got fainter and the colour started draining out. A rep from the downstairs offices found me and called for help. He put his hand on my arm and stayed with me until one of the PA’s trained in first aid came to help. She helped me get my breathing under control and sat there with me while further help arrived.
About an two hours later I was back sitting in the same room with the manager of Human Resources, telling her everything that was going on. Work, life, health, the lot. I still couldn’t stop crying and was switching between normal range and and frequencies only dogs could hear when I talked. She just sat there, listening and respectfully asking all the right questions, showing nothing but care and compassion. Yes, work had let me down but now it was now helping me out of the hole I’d fallen into as a result.
She arranged for me to speak to a psychologist over the phone that afternoon, and we made a plan for the coming week where I would email her each morning to let her know I was okay, and if I needed to leave my desk I could send her a message and she would come and meet me to talk if I needed it. I felt so broken and was embarrassed by what had happened but she did her best to make me feel like things were going to be okay. I spent most of the weekend with friends, trying to push through the heaviness and returned to work hesitantly on Monday.
Since then work has been paying for ongoing visits with a psychologist and my manager is working with Human Resources to make sure I’m doing okay. Work is still often a struggle and I have needed to leave my desk to go outside and breathe but at least it’s all out there now. I don’t feel that much better yet but I feel supported, understood and most of all lucky to work at a place that cares enough for it’s employees to do all that they have for me.

